Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, your operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
We will disclose personal information and/or an IP address when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time to time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or via mail Attn: Privacy Officer, 320 Century Blvd., Wilmington, DE 19805.
In accordance with state and federal law, Weeks Service Company (the “Company”) is required to establish certain safeguards for our customers and our potential customers when contacting them over the telephone (including any texting, although the Company maintains separate additional opt-out safeguard policies for texting communications). These safeguards include (a) the use of the National Do Not Call Registry and (b) instituting procedures for maintaining a list of persons who request not to receive telemarketing calls made by or on behalf of the Company.
1. At least every thirty-one (31) days, the Company will access the National Do-Not-Call Registry maintained by the Federal Trade Commission and download the information contained in the Registry. All telephone numbers downloaded from the National Do-Not-Call Registry (except those numbers belonging to a consumer with whom the Company has an established business relationship) will be deleted from the calling lists used by the Company.
2. Even when a residential consumer has listed his or her telephone number on the Registry, the Company may contact that consumer if the Company has an established business relationship with the consumer. The Company typically has an established business relationship with a consumer when: (1) the consumer has made a purchase with the Company within eighteen (18) months immediately preceding the date of the solicitation or (2) the consumer has made an inquiry or sent an application regarding products or services of the Company within three (3) months immediately preceding the date of the solicitation; provided that the established business relationship has not been previously terminated by the consumer. Be aware that in certain states this time frame may be different, and you will be advised of that by your manager when applicable.
3. In the event your specific CRM system can be considered an automatic telephone dialing system, the Company may require either that the telephone call be hand-dialed, or that the consumer has supplied a heightened express authorization allowing their telephone number (if cellular) to be used to contact them live or via text messaging.
4. The Company will not initiate any telephone solicitation before 9:00 a.m. or after 9:00 p.m., local time for the consumer Monday through Sunday. Be aware that in certain states this time frame may be different, and you will be advised of that by your manager when applicable.
5. Immediately after the customer and/or potential customer answers, the Company’s representative will (i) provide the customer and/or potential customer with his or her name, (ii) explain that he or she is calling on behalf of the Company, (iii) provide him or her with a telephone number at which he or she may contact the Company’s representative, (iv) explain that the purpose of the call is to sell goods or services, and (v) explain the nature of the goods or services that the Company is offering.
6. If the customer and/or potential customer requests to not receive any further telemarketing calls from the Company the Company’s representative will properly note this request. the Company will then, in accordance with applicable law, remove that phone number from the Company’s calling lists.
7. A customer and/or potential customer has the right to obtain a copy of the Company’s Do Not Call Policy and the Company will make its Do Not Call Policy available upon request to any customer and/or potential customer. Accordingly, Company representatives are required to promptly advise their manager or supervisor of any such request, so that the Company can send a copy of its Do Not Call Policy via pre-paid first-class mail.
It is the Company’s goal to provide customers and/or potential customers with the privacy that they request. The Company strives to prevent any accidental repeat telephone calls from being placed to someone who does not wish to receive such calls. As part of its continual quality control procedures, the Company may choose, from time to time, to test its Standards and Procedures to ensure that its representatives are properly complying with its Standards and Procedures.
Text Communications
Original customer text, carriers requested that the highlighted section be added for compliance: Additionally, we may ask you to voluntarily provide personally identifiable information (PII) in a few circumstances. For example, when you purchase items, we will ask you to voluntarily provide certain PII, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and notify you of order status. Other examples of when we may ask you to voluntarily provide PII include if you subscribe to our email program (information such as your name and e-mail address), choose to provide us preference information (such as interests, product preferences, and items purchased), or when you enter a sweepstakes or promotion (information such as name, address and telephone number). Information obtained from the short code opt-in will not be shared with third parties for their own marketing purposes.
How does Weeks Service Company use the information it collects?
In addition to the uses described in the above sections, Weeks Service Company may use the information to fulfill product orders; to fulfill your requests (such as contact us, email a friend or shipping updates,); to contact you or the product recipient(s) in the event of order or delivery difficulties; to serve site content; to provide marketing communications regarding our products, services and promotions to you (including sending cart abandonment emails) and to people in your account; to analyze your activity with us, including interaction with our Websites, the effectiveness of our advertising and your purchases; to personalize our communications to you; to respond to your inquiries; to update information maintained in your online profile; to conduct surveys, sweepstakes or contests; and to develop our products, services, and Websites. We may also use the information that we collect under this Privacy Policy for the purpose of providing personalized content across different Internet browsers or devices that you use to access our Websites and mobile applications. All above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties or partners.
What type of information does Weeks Service Company collect?
First, when you visit our site, we may collect non-personally identifiable information from you. Through the use of computer “cookies” (small pieces of information that are stored by the browser on your hard drive), we collect data, such as your IP address, browser type, domain name, and specific Weeks Service Company web pages through which you click. The cookies that are configured by us do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. This data is collected automatically, and utilized in aggregate to help us look for trends so that we can improve our website and your Weeks Service Company experience. The cookies also allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you. Cookies are also used to trigger cart reminder text messages.
Terms of Service
Short Code SMS Texting
- When you opt in to the service, we will send you an SMS message to confirm your signup. Once confirmed, you may receive promotional messages and special offers, as well as service or appointment reminders and confirmations. Messaging frequency varies.
- You can cancel this service at any time. Just text “STOP” to 74026. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.
- If at any time you forget what keywords are supported, just text “HELP” to 74026. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
- We are able to deliver messages to the following mobile phone carriers:
Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile
Minor Carriers: U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
- As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Carriers are not liable for delayed or undelivered messages.
For all questions about the services provided by this short code, you can send an email to support@readygoservice.com
Dispute Resolution Policy
NOTICE: BY VISITING AND/OR USING THIS WEBSITE AND SUBMITTING ANY INFORMATION THROUGH OR VIA THIS WEBSITE, YOU ARE AGREEING TO HAVE ANY DISPUTE ARISING OUT OF THE MATTERS INCLUDED IN THE ‘ARBITRATION OF DISPUTES’ PROVISION BELOW DECIDED BY NEUTRAL ARBITRATION AS PROVIDED BY THE FEDERAL ARBITRATION ACT, AND YOU ARE GIVING UP ANY RIGHTS YOU MIGHT POSSESS TO HAVE THE DISPUTE LITIGATED IN A COURT OR JURY TRIAL. YOU ARE GIVING UP YOUR JUDICIAL RIGHTS TO DISCOVERY AND APPEAL, UNLESS THOSE RIGHTS ARE SPECIFICALLY INCLUDED IN THE ‘ARBITRATION OF DISPUTES’ PROVISION. IF YOU REFUSE TO SUBMIT TO ARBITRATION AFTER AGREEING TO THIS PROVISION, YOU MAY BE COMPELLED TO ARBITRATE UNDER THE AUTHORITY OF FEDERAL LAW.
Going forward, “We” refers to (i) you, as the visitor to this website, and (ii) Weeks Service Company (“Weeks”), together. “I” refers to you, as the visitor to this website.
We agree that all disputes, claims, or controversies (hereafter referred to as a “claim”) arising under or relating to my use of (a) this website, (b) my entering of information or data into the forms contained on this website, or (c) any agreement between me and Weeks and/or its authorized dealers (“our agreement”), including by way of example and not as a limitation: (i) the relationships resulting from our agreement, calls, texts or emails made to me or sent to me and any the work and transactions arising as a result thereof including any federal or state statutory or regulatory claims; (ii) the breach or alleged breach of our agreement; or (iii) the validity or enforceability of our agreement, or (d) the validity or enforceability of this arbitration of disputes provision (“provision”), shall be subject to arbitration in accordance with this provision.
I agree that I will assert a claim only on behalf of my own self and that I will not assert a claim on behalf of, or as a member of, a class or group in either an arbitration proceeding, a private attorney general action, or in any other forum or action. Notwithstanding any other language in this provision, only a court, not an arbitrator, will decide claims about the validity, enforceability, coverage, or scope of this provision or any part of this provision. However, any claim that concerns the validity or enforceability of this provision as a whole is for the arbitrator, not a court, to decide. If a court determines that this provision is not fully enforceable, the court’s determination shall be subject to appeal. This provision does not apply to any lawsuit or administrative proceeding filed against Weeks by a state or federal government agency, even when such agency is seeking relief on behalf of a class of consumers. This means that Weeks will not have the right to compel arbitration of any claim brought by such an agency.
Any claim may, at the option of either Weeks or me, be adjudicated by final and binding arbitration by one arbitrator in accordance with the code of procedure of the FORUM (“FORUM”) in effect at the time the demand for arbitration is made. Notice of the demand for arbitration shall be filed with FORUM by the party asserting the claim, and the demand shall be copied to the other party to this provision. Further information may be obtained, and claims may be filed, at any office of FORUM, www.adrforum.com, or by mail at 6465 Wayzata Blvd., Suite 480, Minneapolis, MN 55426, Attn: Case Coordinator. If FORUM is unable or unwilling to arbitrate the claim, the parties shall utilize JAMS, 620 Eighth Avenue, 34th floor, New York, NY 10018, www.jamsadr.com, (800) 352-5267. If JAMS is unable or unwilling to arbitrate the claim, then the court may appoint an arbitrator.
The demand for arbitration shall be made by the party asserting or compelling the arbitration within a reasonable time after the claim in question has arisen, and in no event shall the demand be made after the date when the applicable statute of limitations would bar institution of legal or equitable proceedings based on such claim. If a party files a lawsuit in court asserting claim(s) that are subject to arbitration and the other party files a motion with the court to compel arbitration, which is granted, it will be the responsibility of the party asserting the claim(s) to commence the arbitration proceeding. The arbitration shall be held and arbitrated in the county and state in which I reside.
We hereby agree that this provision involves interstate commerce and is governed by the Federal Arbitration Act (“FAA”). Accordingly, this provision is governed by the FAA, 9 U.S.C. sections 1 et seq. The appointed arbitrator must be a lawyer with at least ten years of legal experience. Once appointed, the arbitrator must apply the same federal law or the law of the state in which the services were primarily rendered for substantive law and law of remedies and legal principles, consistent with the FAA, that would apply in court, but may use different procedural rules. Participation by any party in the arbitration may take place by telephone. If the arbitration forum’s rules conflict with this provision, this provision will control.
Any claim may, at the option of the party receiving the demand for arbitration (the party not asserting the claim), be first submitted to a non-binding mediation process governed by the then-applicable rules of mediation established by the arbitration forum. The mediation shall be elected within seven days of receipt of the demand for arbitration and completed within thirty days thereafter. The mediation itself shall not last more than fourhours, and the costs of the mediation, other than legal fees, which are to be borne by each party, shall be paid entirely by the party electing the mediation.
The parties shall share equally in any applicable filing fees and costs of the arbitration, unless I can reasonably establish to Weeks that I am financially burdened by paying the initial case or filing fees of the arbitration, in which case, Weeks shall be responsible for the initial case or filing fees. The findings of the arbitrator shall be final and binding on all parties to this provision and may include an award or reimbursement of filing fees that have been paid by one party or the other. Other than as required by law or as determined by the arbitrator in accordance with applicable law, each party shall be responsible for its own legal fees.
Any arbitration proceeding brought under this provision—and any award, finding, or verdict of or from such proceeding—shall remain confidential between the parties and shall not be made public. We shall allow and participate in discovery in accordance with the Federal Rules of Civil Procedure for a limited period of ninety (90) days after the filing of the answer or other responsive pleading. Unresolved discovery disputes may be brought to the attention of, and may be disposed of by, the arbitrator. Either Weeks or I may bring an action in any court of competent jurisdiction, if necessary, to compel arbitration under this provision, to obtain preliminary relief in support of a claim to be adjudicated by arbitration, or to enforce an arbitration award. A judgment upon any award rendered by the arbitrator may be entered in any court having jurisdiction. If any term or clause of this provision is found to be unenforceable or in violation of applicable state law, we shall treat this provision as if that term or clause did not exist, and the remainder of this provision shall remain in full force and effect, other than as discussed previously regarding the waiver of class or representative actions being appealable.
No arbitration proceeding brought under this provision shall include by consolidation, joinder, or in any other manner any other person or entity who is not a party to this provision unless (i) the inclusion of such person or entity is necessary if complete relief is to be afforded among those who are already parties to the arbitration, and/or such other person or entity is substantially involved in a question of law or fact that is common to those who are already parties to the arbitration and that will arise in such proceeding; and (ii) the written consent of the other person or entity sought to be included and the written consent of each party to this provision has been obtained for such inclusion.
We hereby agree to choose arbitration, rather than litigation or some other means of dispute resolution, to address our grievances or alleged grievances, with the expectation that this resolution process may be more cost-effective and expedient for the parties than litigation. By entering into this provision, both parties are giving up theirconstitutional right to have any dispute decided in a court of law before a jury, and instead are accepting the use of arbitration, except that if there is a small claims court (or an equivalent type of court) located within the county and state in which I reside, then I may, in accordance with the rules of that small claims court, choose to bring (and must then keep) my own claim in that small claims court.